Jürg Meierhofer

ZHAW

Third Service Lunch by the Expert Group "Smart Services" on April 10, 2018

The successful format of service lunches organized by the expert group "Smart services" was continued by the presentation about the topic "Servicetransformation realisieren mit Hilfe einer praxisorientierten Toolbox" (presentation in German). Adrienne Schäfer and Falko Eichen provided interesting insights in the relevance of service transformation in various industries. Many companies are trying to shift their business models towards servitization. However, this transformation is difficult if th...

Service Lunch - Digital Twin – highlights

We recently organized the Service Lunch "Digital Twin" event in Zurich. Christopher Ganz from ABB was talking about the digital twin. Digital twin is a buzzword that is broadly used in the context of digitalization. Not everything that is mentioned is feasible, and not everything that creates value is mentioned in the context of digital twin. In his talk, Christopher Ganz presented a concept that is currently being pursued by ABB. With the concept of a digital twin as a dig...

Highlights on conference "Perspektiven mit Industrie 4.0"

Under the motto "Learning through examples", the conference on 5th September highlighted viable perspectives for Swiss SMEs. On the basis of concrete implementations, representatives of companies and universities showed what is possible today and reported on their experiences. This showed ways in which companies can take the next step in the implementation of digitalisation. The conference focused in particular on the question of how to develop new products and services in a digitalised world. ...

Presentation at the International Conference on Exploring Service Science (IESS 1.8) by the expert group “Smart Services"

How to leverage data in the process of service innovation? How to make the innovation funnel converge faster and how to become more effective in the development of innovative services? The expert group “Smart Services” sheds light on these questions by the paper entitled “End-to-End Methodological Approach for the Data-Driven Design of Customer-Centered Digital Services” by Jürg Meierhofer and Anne Herrmann. The presentation of the paper at the IESS 1.8 conference by Jürg Meierhofer a...

Highlights of Expert Group Meeting Smart Services, Service Lunch “Towards a Data-driven Company”

October 24th 2018, Zürich The data driven company is a combination of mindset, skills, infrastructure and the capability to rapidly adapt business models. In his fascinating presentation, François Rüf, head of data and machine learning at Vontobel, presented how they are approaching these challenges. The presentation made it clear that a broad range of methods is required for successful implementation. In particular, next to technological approaches like cloud, automation, IoT etc., creating s...