On Oct. 24, the expert group „Services for Individuals“ held a successful workshop at the iHomeLab in Lucerne. We were guided by our question „how to provide service value to individual users by systematically leveraging the benefits of data“. The workshop was started with five short expert inputs to the topics:
- Systematic methodology for data product design
- Maturity model for the development of data-based products
- Hidden needs and pains
- Willingness to share data
Upon this, one of our industrial partners took the role of the problem sponsor and pitched his specific data-service design challenge. With the fresh impressions of the five methodological inputs, we split up into groups and put our heads and hearts together to find innovative approaches to the solution of the business challenge. In the wrap-up discussion, the break-out groups reported their findings to the entire team. The problem sponsor highly appreciated the new approaches and findings, which help him pave the way to a successful business solution.
The inspiring afternoon was concluded by an impressive visit to the visitor center of the iHomeLab. We got a touch and feel of what smart living may bring to our lives in the future. In the evening, the team enjoyed a pleasant dinner in the beautiful old town of Lucerne.
Thanks a lot to all for their active and inspiring participation! We are looking forward to our next workshop in April 2017, where we plan to tackle another exciting business challenge by one of our partners.